REFUND POLICY
RETURNS
In the unlikely event you wish to return your purchase, please email info@opake-art.com within 14 days of receipt of your artwork and/or merchandise. Please include your order number, the reason for your return and whether you would prefer to exchange the item or receive a refund.
To be eligible for a refund your item must be unused and in the same condition that you received it. You are responsible for the cost of returning products for refund or exchange. We advise that you use a trackable shipping service to guarantee that we receive your returned item.
When you return your artwork to us, it is essential that you return it in perfect condition. If the artwork is damaged when it reaches us, we will be unable to offer a refund or exchange. For help and advice on packing your item for return please contact info@opake-art.com
FAULTY, DAMAGED OR WRONGLY SUPPLIED PRODUCTS
Should you be returning an item because it is faulty, damaged or has been incorrectly supplied please e-mail us photos of the damaged or incorrect product to info@opake-art.com before initiating a return.
Where an item is being returned because it is faulty, damaged or has been incorrectly supplied then we will refund the cost of item, the original shipping cost for the item and the cost of the return postage (proof of cost is required). We advise that you use a trackable shipping service to guarantee that we receive your returned item.
Refunds and replacements will be granted at the discretion of Opake Art.
Our returns policy excludes artworks that are made to order. These cannot be returned unless they are faulty.
Refunds can take up to 7 working days to be processed.
Should you not have received a refund within this time period please get in touch. If you need any further help or require more information about our returns policy then please contact us on info@opake-art.com.
Products should be returned to:
Opake Art
Greymatter Studios
39 Ermine Mews, Laburnum St
London E2 8BF